Laguna Companion · From Laguna Health, an Elligint Health company
The AI Care Management Assistant That Gives Care Managers Their Time Back
Laguna Companion prepares care managers before the call, surfaces member needs during it and drafts the documentation after it. Less paperwork, more time with members.
96%of surveyed care managers say they are more efficient*
*Reported in published Laguna Health customer studies.
About Companion
What Is Laguna Companion?
Laguna Companion is an AI care management assistant for health plan care teams. It installs on care managers’ PCs in one click and works alongside the care management platform your team already uses. With a telephony integration, it also runs as a web app.
Companion stays with the care manager through every member conversation: a quick member view before the call, member needs surfaced during it, and documentation drafted after it. People make every clinical decision.
Companion is part of Laguna Health, an Elligint Health company. Integration with Helios® by Elligint Health is planned in phases, starting with Companion.
Connects to
TelephonyYour member calls
Member dataSent by your plan
IdentitySingle sign-on
On every call
PrepareBefore the call
GuideDuring the call
DocumentAfter the call
Companion stands on Laguna Reef. Laguna Current keeps every output correct.
Before, During and After Every Call
Companion follows the way care managers already work: prepare, talk, document.
1
Prepare
Before the call
Companion gives the care manager a quick member view before they dial, so they start the conversation with context instead of searching the record.
2
Guide
During the call
During the call, Companion surfaces member needs and real-time prompts, so the care manager can stay focused on the member.
3
Document
After the call
After the call, Companion drafts the documentation in the format your system of record expects.
Laguna Current
Documentation Your Team Can Trust
Every Companion draft is fit to your plan’s own forms. Laguna Current, the correctness system under every Laguna product, keeps it that way.
Fit to your plan’s own documents and assessments
Each version tested before go-live
Live documents watched by an AI judge during business hours, with clinical experts reviewing the flags
Improves from your whole team’s edits, and the clinical AI team approves every change before it ships
Laguna Current
Works Inside the Systems Your Team Already Uses
Companion runs on top of your current care management platform, so there’s nothing to replace before you start. It installs on your care managers’ PCs in one click, and no EHR integration is needed to go live. A typical go-live takes about six weeks from kickoff, and can take as little as three.
Typical time from kickoff to go-live. Individual timelines vary.
Installs on care managers’ PCs in one click
No EHR integration required to go live
Runs as a web app with a telephony integration
Documentation formatted for your system of record
LagunaCompanion
Your platformHelios, or the care management platform you run today
Your system of recordMember records stay where they are
Even Better With Laguna Insight and LISA
Each product stands on its own. Used together, they share what they learn, so every conversation improves the next one.
Laguna Insight
Quality review on 100% of calls
Insight scores every call against your plan’s own quality standards and turns the results into coaching, dashboards and data for accreditation reviews.
Helios Runs the Work. Laguna Makes Every Conversation Count.
Helios CM and Helios UM run your care and utilization management workflows. Companion brings conversational AI to the member conversations inside them.
Helios® by Elligint Health
Runs the work
Care plans, tasks and workflows
Authorizations, reviews and appeals
Analytics across populations and programs
Laguna Companion
Makes every conversation count
A quick member view before the call
Member needs surfaced during it
Documentation drafted after it
Integration is planned in phases, starting with Laguna Companion. You don’t need Helios to use Companion, and Helios clients can add it at any time.
Laguna Companion is an AI care management assistant from Laguna Health, an Elligint Health company. It prepares care managers before member calls, surfaces member needs during the conversation and drafts the documentation afterward.
How does Companion work with our care management system?
Companion installs on care managers’ PCs in one click and works alongside the platform you already use. There’s nothing to replace, and no EHR integration is needed to go live. With a telephony integration, it also runs as a web app.
Does Companion replace care managers?
No. Companion takes on documentation so care managers can spend more time with members. People make every clinical decision, and your team’s edits help Laguna Current improve future drafts.
How accurate is Companion’s documentation?
Laguna’s clinical content is 99% accurate. Laguna Current fits every document to your plan’s own forms, tests each version before go-live, and has clinical experts review the documents its AI judge flags.
What results have plans reported?
Published customer case studies report 66% less post-call documentation time, and 96% of surveyed care managers say they are more efficient. A published customer study reports 96 more enrollments per care manager, per year, estimated from the time saved.
How long does it take to go live?
A typical go-live takes about six weeks from kickoff, and it can take as little as three. Your team tells Laguna’s AI agent how you document. It drafts your documents and tests them with you before go-live, and a Laguna team works beside you.
Does Companion work with Helios?
Integration with Helios is planned in phases, starting with Laguna Companion, and Companion works without Helios today. It runs alongside the care management platform you already use, and Helios clients can add it at any time.
Can we start with Companion on its own?
Yes. Each Laguna product delivers value on its own. Used together, they share what they learn across the care conversation.
Ask an expert
Ask an Expert About Laguna Companion
See how Companion would fit your care team’s workflow. An Elligint Health expert will follow up within one business day.
Already a Helios® client?Your account team can walk you through Laguna for your plan.
It’s obvious when the case managers use the Companion. Their calls are always deeper and more thorough.
Care Management SupervisorRegional Health Plan
I’m not having to take notes. I’m not missing information. It takes a weight off my shoulders where I can actually sit and have meaningful conversations… it’s life-changing.
Intake / Care Coordination StaffCare Coordination Organization
Laguna has significantly improved my productivity. The time savings allow me to make an extra call each day without letting documentation pile up.
Care ManagerRegional Health Plan
It’s just phenomenal that we have 99% accuracy. As a nurse, you have to trust the results, because it’s your name, your license.
Director of Case ManagementMulti-State Health Plan
It’s so encouraging – I love that! It’s like, ‘You’re doing a really great job,’ and I love that. It’ll keep me going. That’ll help stave off the burnout!
