In a time of unprecedented transformation in the healthcare industry, staying informed and inspired is not just a benefit — it’s a necessity. That’s why Elligint Health is proud to bring you Sparking Change, our monthly e-newsletter designed especially for our clients and partners. More than just an update, Sparking Change is your strategic companion — offering insights into innovation, performance, and the people driving progress across healthcare.
A Message from the CEO of Elligint Health
Looking Back, Moving Forward
As 2025 comes to a close, I want to take a moment to reflect on what we’ve accomplished together this year. From expanding strategic partnerships and enhancing the Helios® platform to strengthening our support for care teams and improving member outcomes, our collective progress has been remarkable.
We’ve seen real results from our focus on integration, collaboration, and innovation, with each step bringing us closer to our mission of making care coordination more connected, person-centered, and efficient in a world where care teams are being asked to do more with less. Our Helios platform, built to unify care management, utilization management, and analytics within a single AI-ready ecosystem, continues to resonate with healthcare organizations. Since our founding in December 2024, we’ve been honored to partner with five new organizations, helping them advance their important work and achieve their vision.
This year also brought several milestones that strengthened our foundation and future:
- Formation of our Strategic Advisory Board – Comprising of Brian Steele, DO, our Chief Medical Officer; Fred Goldstein, a population health pioneer; and Amy Quereshi, RN, a recognized expert in care and utilization management, the board helps us navigate the shifting healthcare landscape and stay aligned with the real-world needs of our partners.
- Launch of our Client Advisory Board – This group enables clients to share insights and identify desired enhancements, directly informing our product roadmap.
- Deployment of UM 3.0 – With upgraded automation and streamlined navigation, clients are already reporting reduced administrative burden and more time to focus on what matters most: member care.
- Continued innovation with Industry Leader AWS – Together, we’re advancing real-time dashboards, predictive analytics, and intelligent data interrogation to bring insight and action closer than ever before.
None of this would be possible without the dedication and insight of our clients, partners, and the Elligint Health team.
What’s Next?
As we look ahead to 2026, we’re entering an exciting new chapter. Expect continued enhancements to Helios that make it even more intuitive, data-driven, and responsive to the needs of health plans, care managers, providers, and members. We’ll also be launching new initiatives, including operational analytics that highlight population trends and outcomes, workflow enhancements that improve efficiency and reduce administrative burden, and a learning management system (LMS) that allows clients to learn at their own pace and achieve Helios certification.
Thank you for being part of our journey and for sharing in our commitment to better care through better connections. Wishing you a joyful holiday season and a healthy, successful new year.
Warm regards,
Chris Caramanico
CEO, Elligint Health
An Interview with Dr. Jim Voiland, Elligint Health’s Vice President of Clinical Operations
How technology can strengthen care management, member health, and operational performance
Elligint Health is pleased to welcome James Voiland, DNP, MBA, FACHE, as our Vice President of Clinical Operations. In this role, Dr. Voiland will help shape and lead the development of technology-driven solutions that support managed care organizations. He brings more than two decades of managed care clinical and operational leadership experience, with prior roles at organizations including Centene, Amerigroup, HCSC, Molina, Blue Shield of California, CareSource, and El Paso Health. Before joining Elligint Health, he served as CEO/CCO of Hospice of El Paso.
Earlier in his career, Dr. Voiland served as an officer in the U.S. Army, working as an emergency department and flight nurse, and later specializing in ICU care, dialysis, and clinical auditing.
In a recent conversation with Christine Havlin, Elligint Health’s Senior Vice President of Marketing, Dr. Voiland shares his perspective on key healthcare challenges—and how technology can support more effective utilization management, improve efficiency, reduce care management costs, better serve complex and LTSS populations, and support clinicians in achieving payer goals.
The short clips below highlight key moments from the discussion, concluding with Dr. Voiland’s thoughts on artificial intelligence (AI) and its potential role in the future of care management.
Watch the interview highlights:
How Modern Care Platforms Support Clinicians and Care Teams (1:50)
Supporting Complex and LTSS Populations More Effectively (1:50)
Responsible AI and the Future of Care Management (2:57)
Coordinating Care for Special Needs Populations: Meeting Complexity with Collaboration
Supporting special needs populations is about more than monitoring vitals and lab results.
Individuals with special needs often face care journeys that are as diverse as their strengths and challenges. Managing these journeys requires a high level of coordination, personalization, and partnership among care teams, families, and community organizations.
Care Beyond the Clinic
Successful care extends far beyond the clinic or hospital. It involves educational supports, community resources, social services, behavioral health, and often a lifetime of transitions — from pediatric to adult care, from school-based programs to community living. Each transition brings new providers, new systems, and the risk of gaps in care. Effective planning requires a holistic, person-centered approach that integrates all aspects of a person’s health and well-being, not just their medical conditions.
Collaboration Across a Broad Network
Because no single provider or organization can meet every member’s needs, collaboration is essential. Therapists, specialists, social workers, and family caregivers all contribute critical insights and services. Without a shared framework for communication, care can become fragmented: information may be duplicated or lost, progress may stall, and families often carry the burden of coordination among multiple specialists, health centers, and care teams.
Tracking Progress and Measuring What Matters
Standard outcome measurements — hospitalizations, lab results, or adherence rates — only tell part of the story. For individuals with developmental or behavioral differences, success may mean improved daily functioning, increased social participation, successful use of community resources, or greater independence. Care management systems must be flexible enough to track these individualized goals alongside traditional clinical outcomes.
How Helios Supports Better Coordination and Outcomes
Helios was built for exactly this kind of complex, person-centered care. Its flexible, configurable design enables multidisciplinary teams to share care plans, communicate securely, and document progress in real time. Program managers gain visibility into member services and outcomes across the healthcare ecosystem, while family caregivers stay informed and engaged through automated and manual tracked outreach, as well as the Helios member portal, which provides access to care plans, educational materials, and related healthcare information. By bringing together health, behavioral, and social data in one place, Helios helps teams close gaps, coordinate transitions, and focus on what matters most: helping individuals with special needs reach their fullest potential.
Coming Soon: Smarter, Seamless Intelligence Across Helios
Elevating dashboards to deliver deeper, more actionable insights.
Later this month, Elligint Health will begin rolling out a new generation of analytics and visualizations within the Helios platform. The enhanced suite — Helios CM Insights & UM Insights — combines pre-configured dashboards with self-service reporting tools, giving users greater visibility and control across key performance areas.
Powered by an AWS Redshift data warehouse and the Helios Data Lake, Helios CM and UM Insights deliver built-in dashboards through AWS QuickSight while also supporting clients who prefer industry-standard BI tools — providing essential analytical value right out of the box.
These enhancements are designed to help teams more effectively monitor and manage:
- Care management performance – Gain deeper insights and access new dashboards to support performance improvement and next-best opportunities.
- Utilization management – Track prior authorization volumes, approval rates, and processing times to identify opportunities for improvement.
- Key performance indicators – Monitor program goals, membership volumes, and compliance metrics in real time.
By streamlining access to high-value insights, Helios CM and UM Insights help teams monitor trends, pinpoint opportunities for improvement, and act quickly to strengthen operational performance — all while making it easier to access the right data at the right time, in the right format.
Stay tuned for more details in the months ahead as we bring smarter, seamless intelligence to Helios.
For more information about Elligint Health, contact your Account Manager today.