Latest Helios® Release Highlights: What’s New, What’s Next
Keeping you informed as Helios continues to evolve.
As part of Elligint Health’s ongoing investment in the Helios platform, our product and engineering teams regularly deliver enhancements, refinements, and new capabilities designed to make day‑to‑day work more efficient and intuitive. These updates are documented in our Helios Release Notes, which provide transparency into what’s new, improved, or fixed across environments.
We’ve summarized key highlights to give everyone visibility into recent progress and what’s coming next.
Production Environment Updates
Enhancements Configurable Notifications – Configurable Notifications are now generally available to all clients. This role‑aware capability allows users to receive timely, relevant alerts based on their responsibilities — helping care teams to stay informed without disruption.
Referral Description as a Rules Parameter – Referral Descriptions can now be used as triggers or criteria within System Rules. This gives superadmins more flexibility to automate workflows based on referral‑specific text and logic.
Utilization Management (UM) 3.0 – UM 3.0 was launched in UAT in October 2025. Our latest release introduces faster navigation, focused workflows, and built-in member context. Based on direct feedback from Helios UM users, this release reduces scrolling, improves workload visibility, and makes it easier to access critical member details.
UAT Environment Updates
Enhancements
New Dynamic Date Field for Letter Templates – A new dynamic field — Anchor Date + 65 calendar days — is now available across all letter templates, supporting more accurate and consistent date‑driven communications.
Improved InterQual® PDF and Note Logic – Enhancements to the InterQual integration ensure that medical review PDFs and authorization notes are consistently generated, with standardized naming and clearer service date documentation.
Feature Previews
The following capabilities are in preview and represent upcoming functionality currently being refined:
Department‑Level Assignment for Work Items – All work types — including Authorizations, Appeals, Grievances, Events, and Episodes — can now be assigned to departments as well as individual users, supporting team‑based workflows and flexible triage.
Client Labels & Batch Rules – New Client Labels and Batch Rules extend Helios automation beyond event‑based actions, allowing admins to define populations, apply labels, and schedule bulk actions.
Coverage 2.0 – Coverage 2.0 will enhance how Helios tracks member insurance coverage over time, improving reliability, eligibility tracking, and visibility into coverage changes.
Bulk Authorization Line Editing – This upcoming feature will allow users to update multiple authorization lines at once, reducing repetitive work and improving efficiency for high-volume reviews.
Features in Development
Events 2.0 – Events 2.0 will introduce more configurable fields, improved data consistency, timeline capabilities, and contextual insights to make Events more actionable.
Process Updates
Feature Flag Management – Over the past year, many Helios enhancements have been delivered through Feature Toggles. We are formalizing a release process to ensure that functionality is fully production‑ready and supported by clear documentation. Additional details will be shared as this process is finalized.
Looking Ahead
We’ll continue sharing high‑level updates like these to keep stakeholders informed while ensuring detailed technical documentation remains accessible to those who need it.
Access Full Release Notes
Want more detail? Full Release Notes are available in the Helios Knowledge Hub within Confluence. If you need access, please contact your Client Success Manager.
Elligint Health and Impresiv Health Partner to Help Health Plans Modernize Faster
The partnership brings together modern care management technology and expert services to help health plans move off legacy systems faster.
Health plans are being asked to move faster and deliver more personalized care — often with the same or fewer resources. To support these demands, Elligint Health has partnered with Impresiv Health, a technology enablement firm with deep implementation expertise. Together, we are helping health plans move away from legacy systems and adopt modern, cloud-based platforms designed for today’s operational realities — faster and with more confidence.
By partnering with Impresiv Health — a trusted provider of technology enablement services — Elligint Health combines our modern cloud-based technology with the professional services health plans need to scale seamlessly as they grow, adopt AI with confidence, and reduce administrative burden while supporting high-value, member-centered care. Together, Elligint Health and Impresiv Health will help payers:
- Shorten time to value during platform implementations
- Reduce transition risk during and accelerate clinical productivity
- Improve utilization management and care management efficiency
- Decrease manual administrative work for nurses and clinicians
- Support scalable, AI-ready operations aligned to growth and regulatory demands
“As more and more health plans seek to modernize their technologies, our partnership with Impresiv Health enables us to focus on developing strong out-of-the-box software and integrations while Impresiv Health delivers rapid implementation and workflow optimization services.”
— Chris Caramanico, CEO of Elligint Health
This joint approach provides health plans with a practical, outcomes-driven path to modernization, combining technology, execution discipline, and payer expertise to support sustainable performance improvement.
To learn more about the Elligint Health and Impresiv Health, please see:
https://elliginthealth.com/news/elligint-health-and-impresiv-health/
Team Spotlight: Justin Toomer, Vice President of Client Success
A healthcare operations leader with a passion for helping clients grow, perform, and succeed.
As Vice President of Client Success, Justin Toomer leads client-focused solutions and services that help our partners achieve — and exceed—their goals. With more than 15 years of experience in healthcare technology and operations, Justin brings a deep understanding of how strategy, execution, and technology come together to drive meaningful results. His background spans healthcare IT implementations, financial management, revenue cycle operations, operational strategy, and value-based care, giving him a uniquely holistic perspective on client success.
Prior to joining Elligint Health, Justin most recently led operations and strategy for the Florida market at Privia Health, a national multispecialty medical group and ACO with more than 4,000 providers across 15 states. In this role, he partnered closely with independent physician owners to drive market growth, optimize revenue cycle performance, and advance value-based care initiatives, including risk adjustment, attribution, and care management programs. Earlier in his career at Privia, Justin oversaw practice implementations and ongoing operational management of the Privia Medical Group in Florida, building high-performing teams to support PMG’s rapid growth across the state.
Justin’s experience also includes leadership roles at Resurgens Orthopaedics, United Surgical Partners International, Emory Clinic, and Mayo Clinic, where he led large-scale EMR implementations, process improvement initiatives, and enterprise operational transformations. Across every role, he has been known for his collaborative leadership style, data-driven decision-making, and focus on practical solutions that deliver sustainable value.
At Elligint Health, Justin is passionate about strengthening client partnerships, translating complex challenges into clear action plans, and helping organizations realize the full potential of their data and strategies. When he isn’t working, Justin enjoys—in priority order—playing with his daughter, exercising, diving, photography, and cooking on his wood-fired grill. We’re excited to have Justin’s leadership and expertise guiding our Client Success team — and supporting the success of our clients every day.
Follow Us on Twitter and Bluesky
Elligint Health joins the conversations shaping healthcare technology.
Elligint Health is excited to join X and Bluesky as we expand how we engage with the healthcare community and contribute to conversations shaping the future of care. As the healthcare landscape continues to evolve, these platforms give us new opportunities to connect with innovators, policy thinkers, and industry leaders who are working to solve some of healthcare’s most complex challenges.
By following Elligint Health, you’ll find thoughtful perspectives on care and utilization management, interoperability, value-based care, and the role of technology in enabling smarter, more connected healthcare. We’ll share industry insights, product updates, and commentary grounded in real-world experience—focused on helping organizations turn data into action and improve outcomes across the care continuum.
We look forward to engaging in meaningful dialogue, learning from others in the field, and sharing ideas that move healthcare forward. Join the conversation with us, and follow Elligint Health on Twitter and Bluesky.
